Classification of hotels
The lodging industry is so diverse that many hotels do not fit in to any single well-defined category. Some of the categories used to classify hotels are locations, the type of guests attracted, the kind of structure or chain affiliation, size and service level.
The size and service level of a hotel are its most important characteristics. However, size and service level is not dependent on each other. The size of a hotel often has little to do with the level of service it offers. Size characteristics may include the number of guest’s rooms, meeting rooms and banquet rooms within the hotel and the number of divisions or departments within the hotel requiring various services. A more precise measure of work performed by a hotel’s staff is the hotel’s level of service. While the levels of service offered by hotels vary tremendously across the lodging industry, hotels can, for the sake of simplicity, be classified in terms of their location, as transient, resort and motels.
Transient Hotels
Transient hotels are found in major cities of the world and in an around airports.
City Hotels
These hotels are situated in major cities and mainly cater for businessmen who visit these cities for business purposes, and participants of conferences and seminars that are often held in these hotels. The length of stay of guests in these hotels is rather short and usually check-ins and check-outs take place throughout the day. The speed of service is of utmost importance in these hotels as guests are often in hurry to obtain various services that they require, whilst attending to their business activities.
Airport Hotels
These hotels that are situated either in or around major airports, Often the length of stay guests is one night. Usually in these hotels, food and beverage facilities are made available around the clock.
Semi Transients Hotels
These hotels are found in suburbs of cities, when guests may either come on holiday or business purposes. The facilities and services must be geared to cater for both types of guests in these hotels.
Resorts Hotels
Resort hotels are found in various resort areas and the majority of guests come to these for holidays. The average length of stay of guests is longer, compared with transient hotels. These resorts can be seaside retreats, desert or mountain retreats, health resort, cultural and game parks or ancient cities.
Motels
Motels are usually found alongside main highways and cater for long distance travelers. In most typical motels, guest park their own cars/motor vehicles carry their own luggage, provide their own room service and make their own arrangements for laundry and pressing etc. Some of the earlier motels also omitted food and beverage services. However, nowadays in most motels there are 24-hour coffee shops available, providing food and beverage facilities throughout the day and night.
Motel is considered by some to be an outdated word because of the image of the very early motels, which were really old-fashioned tourist cabin. Still successful up to date companies in the the American and European continents, keep their original names, glad that their market can easily recognize what kind of accommodation is being offered.
More over, motels identifies its products because the term originally came from a construction of the words “motor” and “hotel”(Moter-hotel).
Botels
Botels are found along riverbanks and cater for people traveling by boats
Classification as per size
Small hotel: 1-25 rooms
Medium hotels: 25-100
Large hotel: 100 – above
Classification as per facilities and service:
2 star: minimum 1 food and beverage out let, service till 2200 hours, intercom and
limited room services, etc.
3 star: minimum 2 food and beverage out lets, 1 bar, 24 hours room service, currency
exchange, postal service and elevators etc.
4 star: conforming 3 star standards, more comfortable rooms, 3 restaurants including a
coffee shop, mini bar, elevator, banquette, seminar, meeting facilities and parking lot,
etc.
5 star: conforming 4 star standards plus health club, sauna, Jacuzzi, mini-bar etc.
Organisation chart of hotel
The following is a sample organization chart for a small hotel.
The following is a sample organization chart for a relatively large hotel
Types of breakfast
1. Continental Breakfast
2.English Breakfast
3.American Breakfast
Continental Breakfast
This is rather a high breakfast, which consist of
Fresh fruits / stewed fruit or fruit juices
*****
Breakfast bread with butter, Marmalade or Preserves
****
Hot Beverage
English breakfast
The extent and variety of an English breakfast menu will depend on the type of establishment in which it is served.
A full English breakfast may sometimes consist up to eight courses. However, today most hotels offer an English breakfast comprising of the following items.
Fresh fruits / stewed fruit or fruit juices
*****
Cereals with warm/cold milk and sugar
********
A fish preparation
*******
Egg made to order with Ham, Bacon, Sausages
*******
Breakfast bread with butter, Marmalade or Preserves
****
Hot Beverage
American Breakfast
A American breakfast is heavier than the English breakfast. The reason being after an American breakfast a very light lunch is to be served
Fresh fruits / stewed fruit or fruit juices
*****
Cereals with warm/cold milk and sugar
********
Waffles, Pancakes with melted butter and syrup or honey
*******
A fish preparation
*******
A small portion of steak/meat/hamburger with accompaniments
******
Egg made to order with Ham, Bacon, Sausages
*******
Breakfast bread with butter, Marmalade or Preserves
****
Hot Beverage
Different departments of the hotel
A hotel can provide good service, when its all department will work together in an efficient and effective way, by showing good team work, coordination and communication
The most important function of a hotel is to provide Food and shelter to prospective guest. To provide food & shelter, there are number of departments or Ares, who all functions together round-the-clock inside hotel premises.
All departments are broadly categorized in two parts:
1. OPERATIONAL DEPARTMENT (CORE DEPARTMENT):
·Front office
·Food & Beverage service
·House keeping
·Food production (kitchen)
2. ADMINISTRATIVE DEPARTMENT (NON-CORE DEPARTMENT)
·Maintenance department
·Account department
·Human resource department
·Electronic data processing department
·Communication department
·Security department
·Purchase department
·Stores
·Sales & marketing department
Each department is equally important for proper functioning of hotel.
The most important function of a hotel is to provide Food and shelter to prospective guest. To provide food & shelter, there are number of departments or Ares, who all functions together round-the-clock inside hotel premises.
All departments are broadly categorized in two parts:
1. OPERATIONAL DEPARTMENT (CORE DEPARTMENT):
·Front office
·Food & Beverage service
·House keeping
·Food production (kitchen)
2. ADMINISTRATIVE DEPARTMENT (NON-CORE DEPARTMENT)
·Maintenance department
·Account department
·Human resource department
·Electronic data processing department
·Communication department
·Security department
·Purchase department
·Stores
·Sales & marketing department
Each department is equally important for proper functioning of hotel.
Different section of Front office
Front Desk
·Reception: this section used for check-in process of the guest.
·Information: this section is used for providing various information to in-house guest.
·Cashier desk: this section is used for checkout process of the guest.
·Guest relation desk: this section is used for collecting guest feedback and maintenance of guest history.
·Bell desk: this section is used for assistance of guest during check-in and checkout process.
·Travel desk: this section is used for assistance of guest for arranging vehicles for guest movements and for making train/ airplane reservation.
Back Office
·Reservation desk: this section is used for taking booking for rooms.
·Telephone operator: this section is used for attending all phone calls land up in the hotel or for providing trunk dial facility to guest.
·Business center: this section is used for secretarial job of guest.
Housekeeping Department
The main function of this department is:
To take care of the cleanliness of rooms, and the hotel building and its furniture and furnishings.
To maintain the linen room for maintenance of room linen, restaurant’s linen etc.
To maintain the gardening work of hotel.
To maintain guest laundry facility for room guest.
To maintain staff laundry facility for staff of hotel.
Different sections of department:
Linen room
Housekeeping desk
House keeping store
In-House laundry
Gardening department
Food Production (Kitchen):
The main function of this department is:
To provide various type of dishes to the guest as per the menu.
To provide food for various buffet or banquet parties.
To provide food to the staff of hotel.
To prepare different type of dishes for special occasion.
To take care of the cleanliness of rooms, and the hotel building and its furniture and furnishings.
To maintain the linen room for maintenance of room linen, restaurant’s linen etc.
To maintain the gardening work of hotel.
To maintain guest laundry facility for room guest.
To maintain staff laundry facility for staff of hotel.
Different sections of department:
Linen room
Housekeeping desk
House keeping store
In-House laundry
Gardening department
Food Production (Kitchen):
The main function of this department is:
To provide various type of dishes to the guest as per the menu.
To provide food for various buffet or banquet parties.
To provide food to the staff of hotel.
To prepare different type of dishes for special occasion.
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